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COVID-19 - Book & Travel Safely with Indico Travels

By Emely May 31, 2021 11:50:25 PM

We understand your desire to explore our fascinating world after being at home for so long! We can’t wait to take you on fun and safe adventures and to bring tourism back to the destinations we visit. Here key information about booking & traveling with Indico Travels in during COVID times. Do get in touch if you have more questions: service@indicotravels.com

 

FAQ

  • How do I know if my trip will take place?

    Our trips visit countries all over the world and the situation is different in each. We currently intend to run all bookable departures on our website. They will take place if and when we can operate them safely and well, and only once our partners on the ground give the green light. Our priority is keeping you safe on your adventures with us. We aim to confirm at latest 45 days before departure whether your trip will indeed take place.
  • What happens if my trip is cancelled?

If we have to cancel your trip due to COVID restrictions, you will get a full refund of your payment. In this case, you also have the option to rebook your trip to a future travel date for free - the current ticket price for your new trip will be applied. If you decide to cancel your booking, our cancellation fees will be applied as per the terms and conditions. 

    • Is it safe to travel or book now?

      Since the health and safety of our customers is our most important concern, we will only offer trips to destinations which are ready to welcome travelers with open arms. This includes all health and safety standards are met, set by local and national authorities. Further, we constantly check the situation with our local partners on site in order to assure a relaxed and exciting vacation.
  • What are the entry requirements to my dream destination?

    This depends on the country you would like to travel to. Entry requirements vary from country to country, therefore there is no general answer to this question. If you are planning to book a trip, please contact us, and we will inform you about the current status and what is needed to participate in your desired trip.
  • What safety measures is Indico Travels taking on the ground?

All of our local partners on the ground follow the rules and health regulations requested by local authorities. In addition to that, our tour guides are all trained regarding COVID protection measures, carry desinfectant and activities will take place outside where it makes sense. Before your trip, we’ll brief you on local regulations, and you’ll also be briefed in person by your guide on arrival.

 

  • What happens if a vaccination against Corona is mandatory for my trip?

    When you go to book a trip, check the entry requirements for your destination on your home country’s foreign office’s website (in Germany: Auswärtiges Amt). Get in touch if you have trouble finding it. If the rules change before your departure, we’ll be in touch with you to discuss. Should a vaccination against Corona be mandatory to enter your destination and you can’t get vaccinated on time, there are different options which we will offer you, such as rebooking or canceling the trip.
  • What options do I have if I do not want to go on my booked trip?

The safety and health of our customers are our number 1 priority - we would never let our customers travel if there were strong evidence that it is not safe to do so. Therefore, we are in constant exchange with our partners on the ground and the relevant authorities.

Rebooking: If your trip has not been canceled, you can choose to rebook for an additional small fee - €50 (around USD60) up to 65 days before departure, €75 (around USD90) fro, 64 to 30 days before departure. You can rebook the same trip for a different travel date or opt for a different trip with us or our sister brands. 

Canceling the trip: If your trip has not been canceled by us, you can choose to cancel the trip in accordance with the cancellation fees set forth in our Terms and Conditions.

If your trip was canceled by us, you can rebook the same trip with a different date, decide to book another trip or receive a refund.

  • What happens to my deposit if my trip is canceled?

    If we have to cancel a trip, we will get in touch with each customer and explain the situation. You can then rebook to another trip or get your deposit and any other payments refunded. 
    • Is my money safe if Indico Travels goes bust?

      Thankfully, we’re far from that, but you and your deposit are in safe hands. As a German company, we have a risk coverage certificate (“Sicherungsschein”) that guarantees that our clients’ payments are protected by a credit institution or insurance. Furthermore, as a company, we are covered for bad economic times, so we are in a position to safeguard your investment in your desired trip.
  • Do I need insurance?

As always when traveling, we strongly recommend you purchase a travel and health insurance when booking that will cover your travels, in case of any issues before or during your trip.

  • Where can I find more official information?

    Check your country’s official foreign office’s website for more information on travel safety.
  • For German clients and German speaking clients, these are some useful links: 

https://www.auswaertiges-amt.de
https://www.bundesgesundheitsministerium.de/coronavirus.html
https://www.rki.de/DE/Home/homepage_node.html
https://www.bmeia.gv.at
https://www.eda.admin.ch